Ridgeline Outfitters · cart to doorstep, seven stages · old line · 11 handoffs

How an order moves

“The one manual touch that survives is there on purpose.”

The floor from the catwalk · old line → Basecamp line

Stages
7 → 7
Handoffs between systems
11 → 6
Manual touches per order
4 → 1
Sync interval
15 min → live
Cart to doorstep
3.4 days → 2.1 days
Orders needing a human fix
2.2% → 0.3%
0boxes / min · 0 delivered · 0 to rework

Stations stage · what happens · hover to light the stack

Line: OLD

Shift notes

The old pipeline had eleven handoffs because five tools each owned a piece and none of them talked directly. An order went cart → storefront → spreadsheet → inventory app → email → warehouse printer. Basecamp holds the order from payment to carrier; the storefront and the carrier are the only outside parties left.

The one manual touch that survives is fraud review, on purpose. A person looks at anything scoring over 70 and decides in under a minute. Everything else a machine does better.

Trace one order

  1. basecamp order trace 41877 prints all seven stages with timestamps.
  2. A stage with no timestamp is where it is stuck.
  3. Fraud holds show a reviewer name; none means nobody was paged.
  4. Carrier stage shows the manifest time; before 15:00 means it ships today.
  5. Delivered stage shows the review email date.

Production board stage · system · typical time · fails how

StageSystemTimeFails how
Paymentcard processor1.2 sdeclined, retried
FraudBasecamp score0.4 shold over 70
ReserveBasecampinstantout of stock, alert
Carriercarrier API2 smanifest late, next day

PLC panel line controller

runcommsafety loop
basecamp order trace 41877
basecamp pipeline stats --today       # 6 handoffs · 1 touch · 0.3% fixes
basecamp pipeline stuck               # 3 orders at fraud, reviewer: Dana
exit